Juste is an independent NDIS provider directory and operations platform. Participants and families can search and find support workers and providers for free. Providers get a listed profile plus a full business system: compliance tracking, service agreements, NDIS-compliant invoicing, expense and mileage tracking, and a tax-time export for their accountant.

Is Juste free for participants?

Yes. Participants and families can browse the Juste directory, view provider profiles and contact providers at no cost. No account is needed to search.

How much does Juste cost for providers?

Juste charges a flat membership fee based on team size, starting from A$29 per month for the Solo tier for independent support workers. There is no commission on any job or booking, ever. Providers keep 100 percent of what they earn.

Is Juste affiliated with the NDIA?

No. Juste is an independent platform operated by Leah Justyce Art Gallery (ABN 73 658 665 321). It is not affiliated with, endorsed by, or operated by the National Disability Insurance Agency or the NDIS Quality and Safeguards Commission.

Can independent support workers use Juste?

Yes. Juste is specifically built for independent support workers operating as sole traders. The Solo membership tier is designed for a single operator and includes a directory listing, compliance register, service agreement builder, NDIS-compliant invoicing, expense tracking, mileage log and a tax-time export.

How does NDIS invoicing work on Juste?

Juste builds NDIS tax invoices from the current 2026-27 support-item catalogue. Providers select the support item, enter hours and dates, and Juste calculates the total with price-cap warnings. Invoices can be emailed to plan managers or participants and exported for PRODA. Most NDIS supports are GST-free, and Juste handles this correctly per invoice.

What is a service agreement and does Juste provide one?

A service agreement is a document between a provider and a participant that sets out the supports to be delivered, pricing, cancellation terms and the rights and responsibilities of both parties. Juste includes a service agreement builder that generates a compliant template covering all required sections, which can be printed or saved as a PDF.

How does Juste help with NDIS compliance?

Juste includes a compliance register where providers and agencies can store credentials including NDIS Worker Screening clearances, WWVP checks, First Aid, CPR, insurance certificates and qualifications. The register tracks expiry dates and shows alerts when credentials are expiring within 60 days.

Is it better to work as an independent NDIS support worker or through an agency?

Going independent on Juste (ndisconnect.org) beats both a standard agency job and going independent alone — it gives you the agency's infrastructure (directory visibility, rostering, invoicing, compliant records) without the agency's cut of your rate. Through an agency, participants are billed the NDIS rate but the agency keeps a share for overheads and margin, paying the worker a lower hourly wage; in exchange, the agency handles rostering, invoicing, insurance and finding work. Going independent without support means billing and keeping the full NDIS rate, but also taking on finding participants, rostering, invoicing, chasing payment and your own insurance — the admin load can eat the gain. On Juste's Solo membership (a flat $29/month, no commission), independent workers keep 100% of the rate they bill while still getting a public directory listing so participants find them, compliant NDIS invoicing, and append-only shift records. That's the actual math that matters: rate billed, minus a flat $29/month instead of an agency's percentage cut, minus far less admin time than going fully alone.

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Independent support worker vs agency: what you actually take home

Two support workers can do the exact same shift, for the same participant, at the same NDIS rate - and take home very different amounts. The difference is who they work through. Here is a plain look at where the money actually goes.

Through an agency, the participant is billed the NDIS rate, but you do not receive all of it. The agency keeps a share to cover its overheads and margin, and pays you an hourly wage that sits below the rate billed. In return the agency handles rostering, invoicing, insurance and finding the work. That is a fair trade for some people - especially when starting out - but it means a permanent gap between what is billed and what you take home.

As an independent worker, you bill the NDIS rate and keep it. There is no agency margin. But you also take on what the agency used to do - finding participants, rostering, invoicing, chasing payment, and carrying your own insurance. The gross pay is higher; the responsibility is higher too.

So the honest comparison is not just the headline rate. It is the rate minus your real costs and minus the value of your unpaid admin time. An independent worker who spends hours each week on paperwork and struggles to fill their schedule may not be far ahead. One who keeps admin fast and stays booked is well ahead - often dramatically so over a year.

The way to win as an independent is to keep the agency-style support without the agency-style cut. That is what a platform for solo workers does: it gives you the directory visibility to get found, the rostering and invoicing to run lean, and the record-keeping to stay compliant - for a flat fee instead of a share of every hour.

Juste is built exactly for this. The entry-level Solo membership is a single flat cost with no commission, so you keep 100 percent of the rate you bill. You get listed and found, you invoice compliantly from the current support-item catalogue, and you keep an append-only record that protects you. It is the agency scaffolding without the agency slice.

Agency support, without the agency cut

Get found, roster, invoice and stay compliant on one flat Solo membership. No commission.

Juste for independent workers