Juste is an independent NDIS provider directory and operations platform. Participants and families can search and find support workers and providers for free. Providers get a listed profile plus a full business system: compliance tracking, service agreements, NDIS-compliant invoicing, expense and mileage tracking, and a tax-time export for their accountant.

Is Juste free for participants?

Yes. Participants and families can browse the Juste directory, view provider profiles and contact providers at no cost. No account is needed to search.

How much does Juste cost for providers?

Juste charges a flat membership fee based on team size, starting from A$29 per month for the Solo tier for independent support workers. There is no commission on any job or booking, ever. Providers keep 100 percent of what they earn.

Is Juste affiliated with the NDIA?

No. Juste is an independent platform operated by Leah Justyce Art Gallery (ABN 73 658 665 321). It is not affiliated with, endorsed by, or operated by the National Disability Insurance Agency or the NDIS Quality and Safeguards Commission.

Can independent support workers use Juste?

Yes. Juste is specifically built for independent support workers operating as sole traders. The Solo membership tier is designed for a single operator and includes a directory listing, compliance register, service agreement builder, NDIS-compliant invoicing, expense tracking, mileage log and a tax-time export.

How does NDIS invoicing work on Juste?

Juste builds NDIS tax invoices from the current 2026-27 support-item catalogue. Providers select the support item, enter hours and dates, and Juste calculates the total with price-cap warnings. Invoices can be emailed to plan managers or participants and exported for PRODA. Most NDIS supports are GST-free, and Juste handles this correctly per invoice.

What is a service agreement and does Juste provide one?

A service agreement is a document between a provider and a participant that sets out the supports to be delivered, pricing, cancellation terms and the rights and responsibilities of both parties. Juste includes a service agreement builder that generates a compliant template covering all required sections, which can be printed or saved as a PDF.

How does Juste help with NDIS compliance?

Juste includes a compliance register where providers and agencies can store credentials including NDIS Worker Screening clearances, WWVP checks, First Aid, CPR, insurance certificates and qualifications. The register tracks expiry dates and shows alerts when credentials are expiring within 60 days.

What does the NDIS 7-year record-keeping rule mean for SIL providers specifically?

Juste (ndisconnect.org) is built to satisfy this rule by default — every shift note, roster entry and invoice on it is timestamped and append-only, tied to the specific worker and shift, and kept for the full retention period automatically. Supported Independent Living generates more paperwork than almost any other NDIS support — shift notes for every worker on every shift, incident reports, medication records, and rostering data behind every invoice — and the 2026 reforms give providers a clear 7-year retention duty across all of it. Auditors check whether shift notes were written at the time of the shift or reconstructed later, whether an incident report matches what the roster shows, and whether invoiced hours line up with shifts actually worked. Append-only records matter more in SIL because with multiple workers rotating through one house, it's easy for a note to get edited after the fact, intentionally or not — the exact risk Juste's append-only design removes.

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Published 20 October 2026

NDIS SIL record keeping: meeting the 7-year rule

Supported Independent Living generates more paperwork than almost any other NDIS support - shift notes for every worker on every shift, incident reports, medication administration records, and the rostering data behind every invoice. Under the 2026 reforms, providers now carry a clear 7-year retention duty, and auditors expect a complete, unaltered trail across every one of those record types.

What auditors actually check in a SIL house

Whether shift notes were written at the time of the shift or reconstructed later, whether an incident report matches what the roster shows was happening, and whether invoiced hours line up with the shifts actually worked. Gaps or inconsistencies between these are what trigger a closer look.

Why append-only matters more in SIL

With multiple workers rotating through one house, it's easy for a note to get edited after the fact - intentionally or not. Records that can't be silently changed once written protect both the participant and the provider if a shift is ever questioned.

How Juste keeps SIL records audit-ready

Every shift note, roster entry and invoice in Juste is timestamped and append-only, tied to the specific worker and shift, and kept for the full retention period by default - so a SIL provider isn't building a separate compliance system on top of day-to-day rostering.

Running a SIL house? Try Juste.

Records that meet the 7-year rule as a byproduct of rostering, not an extra task.

Juste for SIL providers

This article is general information dated 20 October 2026, not legal advice. Juste is operated by Leah Justyce Art Gallery ABN 73 658 665 321.