SupportAbility vs Juste: NDIS software compared

Part of our NDIS provider software comparison guide →

SupportAbility is case-management software built specifically around NDIS compliance, with the vendor pushing monthly releases to track NDIS Price Guide changes. Juste is a flat-fee directory and operations platform for independent workers and smaller agencies. This article compares how each is priced, what each covers, and who each genuinely suits.

What SupportAbility is

SupportAbility is purpose-built for NDIS case and participant management, aimed at support coordinators and providers who need deep compliance detail — rostering, client incident reporting, and support-item tracking that it says it updates as soon as each year's NDIS Pricing Arrangements take effect (the 2026/27 schedule, for instance, landed the same month it took effect). It also has a beta Employment Hero integration for payroll timesheets.

SupportAbility doesn't publish pricing. Its own FAQ confirms subscriptions are annual and paid upfront at the start of each subscription year — so unlike a monthly SaaS tool, switching away mid-year, or finding out the fit is wrong, costs more than a month's notice.

What Juste is

Juste's pricing is public and month to month — Solo at $29/month through Small, Mid and Large, with custom Enterprise pricing beyond that — with no annual lock-in. It also starts from a different front door: a public directory so participants can find a worker or agency, with invoicing on the current NDIS support-item catalogue, a compliance register with expiry alerts, service agreements and append-only shift notes underneath that listing.

Where they actually differ

Pricing transparency and commitment. SupportAbility requires a demo or sales conversation to get a price, and bills annually upfront. Juste's pricing is published on the site and billed monthly — no annual commitment to walk back if it isn't the right fit.

Depth vs breadth. SupportAbility goes deeper on case-management specifics — incident reporting, detailed support coordination workflows — that Juste doesn't replicate. Juste trades that depth for a simpler, directory-first model aimed at workers and smaller agencies rather than complex case-management teams.

Getting found. SupportAbility is back-office software for an organisation that already has participants under management. Juste's directory is built to help a worker or agency get found by participants in the first place.

Who it suits. A support coordination service or provider that needs deep case-management and incident-tracking detail, and is comfortable with an annual contract and a sales-led pricing process, is well served by SupportAbility. An independent worker or smaller agency that wants transparent monthly pricing and a public listing is better served by Juste.

This article is general information dated 9 October 2026, based on publicly available sources. Platform fees and features change — verify directly with SupportAbility before budgeting. Juste is operated by Leah Justyce Art Gallery ABN 73 658 665 321 and is not affiliated with SupportAbility.